“With our MPulse PM system we were able to reduce downtime and maintenance costs even though our equipment is aging."

Maintenance Team Lead, Rexam PLC

"MPulse has been with us every step of the way as our business expanded. Consistently outstanding service."

Facilities Coordinator, Chicos FAS, Inc. Distribution Center

"With our MPulse PM system we were able to reduce downtime and maintenance costs even though our equipment is aging."

Total Productive Maintenance Team Lead, Rexam PLC

 "The MPulse technical support team is easy to get ahold of, they return my calls promptly, and they've helped me immensely."

CMMS Administrator, Village on the Isle

 "Thanks to the MPulse staff for patiently working with our IT techs and troubleshooting the issues. Everyone at MPulse did an outstanding job."

Maintenance Dept. Superintendent, Weyerhaeuser Hardwoods

"This program has been a money saver for this organization."

Public Works and Operations Manager, Port of Port Angeles, WA

"Why can't all companies provide service like this?"

Plant Engineer, AFC Cable Systems

"In my career as an IT professional, I have never worked with a better software support team."

Network Administrator, Vanderhorst Brothers, Inc.

 "We were able to satisfy our Lean Manufacturing auditors and score well using MPulse."

Total Productive Maintenance Team Lead, Rexam PLC

 "The inspectors and auditors loved the color reports. I never knew how much impact it could have."

Total Productive Maintenance Team Lead, Rexam PLC

 "The tech support is the best I've ever worked with."

Maintenance Coordinator, Phelps County Regional Medical Center

"Before I had MPulse reporting, it took me almost 4 days to get the reports my boss needs. Now I produce the reports in 2 hours."

Administrator, Sutter Medical Center of Santa Rosa

"As a result of using MPulse, we have had less breakdowns and repairs."

Public Works and Operations Manager, Port of Port Angeles, WA

 "As a result of using MPulse, we have had less breakdowns and repairs."

Public Works and Operations Manager, Port of Port Angeles, WA

"This program is very easy to use and takes about an hour each week to generate next week's work orders."

Public Works and Operations Manager, Port of Port Angeles, WA

"I can find anything I need in a few clicks."

Maintenance Coordinator, Caster Properties, Inc.

"I love the recurring work orders. Huge time saver!"

Maintenance Coordinator, Caster Properties, Inc.

"MPulse is 10/10, if we had to put a number on it."

Lodging Director, Roche Harbor Resort

"The best tool in my box."

Maintenance Manager, Techni-Tool

"Employees love it because they can follow up on previously submitted work orders."

Maintenance/Purchasing Administrator, Shaw Conference Center

"I give this program at least a 9.5 out of 10."

Maintenance/Purchasing Administrator, Shaw Conference Center

Home › Products and Services › Services › Training

Training

Make sure your maintenance team gets the full value out of your MPulse deployment with in-depth training and professional assistance from our experienced training staff. Whether you need to accelerate user adoption of a new system, or just need to get people back on track with refresher courses, we've got a training package to fit your needs. MPulse training is highly valued by existing customers.  98 percent who participate recommend training as the most cost-effective way to get a CMMS implementation off the ground.




MPulse Training Centers

MPulse Training Centers offer affordable, comprehensive training services for all MPulse customers.  Our curriculum includes core classes that deliver an educational foundation, plus topic-specific courses to extend staff capabilities. Classes are held monthly in our regional training centers, and taught by MPulse staff members who offer in-depth knowledge of MPulse software products and maintenance operations. Customers are welcome to send multiple staff to these informative sessions, or to dedicate a specific resource to attend and become their MPulse training expert.

Download the data sheet

Download Class Schedule, Course Description, and Details Sheet

 


Custom On-Site Training

MPulse offers Custom On-Site Training tailored to your specific needs. With our custom courses, an MPulse engineer works directly with you to create a training plan that focuses on your organization’s goals. The program includes

  • A web-hosted planning meeting to identify and prioritize goals
  • A custom-developed training curriculum
  • Uniquely programmed on-site training sessions

 

Assured Implementation Program (AIP)

The MPulse Assured Implementation Program (AIP) is designed to support you through the critical start-up phase of the CMMS implementation process. It ensures an efficient and successful deployment. During this intensive, on-site program, you’ll work directly with an MPulse senior engineer assigned to your account, who offers in-depth, real-world experience. AIP is an opportunity to tailor your system to the unique needs of your organization, for a faster return on investment.

With AIP, the MPulse staff guides customers through the planning phase. Such proactive participation helps eliminate false starts or incomplete implementations. It includes:

  • Needs analysis
  • Establishment of implementation goals
  • Creation of a working plan
  • Identification of responsibilities and key processes
  • Data input
  • Training and follow-up consulting


Over the course of the AIP process, you’ll get a deeper understanding of your maintenance operations, offering you the opportunity to get the most out of your deployment.

Download the data sheet

 
Assess, Adjust and Implement (AAI) Program

A post-deployment evaluation can help MPulse customers identify areas in need of improvement, and offer functional solutions to maximize results. The MPulse Assess, Adjust and Implement (AAI) program is designed for current MPulse customers who want to improve their CMMS implementation by realigning it with their original goals.

With this hands-on program, you’ll work directly with the Customer Development Team (CDT)—an experienced group of MPulse consultants who provide the tools and resources you need to get the most out of your deployment.

The AAI program includes three main components:

 

  • Assess: The CDT reviews your stated CMMS goals, identifies challenges or obstacles you've encountered since implementation, and proposes processes, policies, and procedures to mitigate those impediments and optimize your maintenance management program.
  • Adjust: The CDT makes adjustments to your MPulse database after a thorough review of existing data input standards, field labeling practices, security settings, and more.
  • Implement: MPulse provides three days of onsite training and implementation assistance to help you align the "human element" of your program with implemented system improvements.



Web-based Training

MPulse offers web-based training and education to keep your team informed and up-to-date on maintenance topics and MPulse products and services. The 'Core Four' training course is delivered in 4 weekly sessions with an assignment following each session. The assignment is an opportunity for the attendees to immediately put what they’ve learned into practice to advance their implementation. It has been our experience that customers with a basic understanding of the ‘Core Four’ areas of their MPulse system are equipped to begin addressing their primary needs. This course can be convenient for the user needing an in-depth introduction to MPulse or for the existing customer needing a refresher course. New courses start the first Monday of every month and can be attended in a group setting by SMA Program subscribers for no additional charge. For a small fee, customers can also request special scheduling or delivery to a single organization. .

Learn more and register